Pharmacy Benefit Advisors Available At Your Convenience
At HospiceRx, we pride ourselves on our commitment to client and patient services. We guarantee that every call into our customer service department during our extended business hours is answered by a live person. Our Pharmacy Benefit Advisors are more than customer service; they have received extensive training and are empowered to solve the question or problem referenced immediately.
We know we offer great service because our clients say so! For the last four years, our Pharmacy Benefit Advisors have received overall satisfaction ratings exceeding 95%. MedTrak Members find our Pharmacy Benefit Advisors knowledgeable, courteous, professional and helpful 95+% of the time!
Donna Lusby manages the Pharmacy Benefit Advisor department and conducts all training, monitors and reviews call episodes and handles all aspects of patient or nurse inquiries to ensure the highest quality of service.
What our Members are saying...
"I have enjoyed this program and have told other employees about it. They have worked really well with us when we have questions or concerns. Keep up the good work."
"Your employees are very polite, caring, helpful and professional."
"I love the fact that when I call the customer help line it goes right to a real person, not a computer!"