Dedicated Care Team
At Elixir, we provide you with an experienced and dedicated care team that is there when you need us to give you the attention you deserve. Our team of pharmacists and clinicians has years of hospice experience and serves your hospice, as industry experts, by developing individualized solutions for each patient's pharmacy needs.
From Implementation to Day-to-Day Interaction
We provide a formalized, repeatable and measurable process built on a foundation of aligned objectives, strategic planning and relationship building. With Elixir you'll be working with the same people from pre-implementation through post-implementation. This process allows us to guarantee a rapid setup with no missed hand-offs. The team develops expertise in your benefit design and plan preferences during implementation and will ensure providers and members are taken care of for the life of our relationship.
Your dedicated account manager will proactively monitor your plan's performance, provide plan reviews, and constantly look for new and innovative strategies, including opportunities to achieve your plan goals.
There When You Need Us
Elixir has experienced clinicians, pharmacists and customer care advocates answering your calls. Our goal is to provide the highest quality service in the shortest amount of time. This has led to one-call resolution and an average call time of only 90 seconds.
We provide continual communication and rapid resolution of any plan or member request. Because of the level of care and support we offer, Elixir has maintained a client retention rate of 93% for the past six years.